L
LEVEL UP
Solo progression

Refund Policy

Level Up · operated by Logan

We offer a 30-day money-back guarantee. If you're not satisfied with your Advanced Mode subscription, you can request a full refund within 30 days of your order date.

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net with the email address and details from your receipt, or contact us from the email on your account and we'll help you through it.

Once Paddle approves a refund, the money is returned to your original payment method. Depending on your bank, it can take a few business days to appear. If your subscription is refunded, Advanced Mode features (double XP, bonus quests, the calendar and deep stats) will switch off when the refund completes — your free progress, level and achievements always stay yours.

You can also cancel your subscription at any time from the Manage billing link on the Advanced Mode page; cancelling stops future charges but doesn't refund past periods.

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